Frequently Asked Questions
Multiplayer Problems



Slowdown
The multiplayer tweak config, the description for r_lightDetailLevel which can help with slowdown on CPU limited systems and connection tweaks sections should be of help.


CD/DVD Key

First be sure to check that you have entered the CD/DVD Key correctly.  The length of the key is usually 20 letters|numbers, for example Y3K4-KAUQ-LA3R-0N5I-51HT and should be entered into Quake4's CD key menu in lowercase.

Check that the CDkey is being written to the quake4key file correctly, the file can be found in your q4base directory. If it is not you can create it manually, in the example shown replace yourvalidkeyhere with your key and save it to a file called quake4key in your q4base directory. You may wish to write protect the key so it cannot be deleted.

Y3K4-KAUQ-L3RA-0N5I-51HT
// Do not give this file to ANYONE.
// id Software, Raven Software or Activision will NOT ask you to send this file to them.


If you play mods and have a file called quake4key in directories other than baseq4 then try deleting them.


Firewall / Network Sharing / Router
Do you use network sharing software such as Winroute? If so check that the sharing software is configured for NAT mode.

If you have a firewall then make sure you have opened the Quake4 authentication server and utility server ports 27650, 27651 and 27652 as well as the default game ports 28004 to 28021 for both TCP/IP and UDP/IP.

If you have a router for your ADSL or Cable connection then try disabling Stateful Packet inspection (SPI) and/or enabling Gaming Mode in your router.


Master / Authorisation servers
Can you resolve the id software master/authorisation server at q4master.idsoftware.com using tracert q4master.idsoftware.com ? If you cannot then check that your lmhosts or hosts file in the windows directory has not been altered and is redirecting requests that should go to id software's master/authorisation server. It can also be the case that routing is redirecting requests, check the routing table in your firewall.  You can also try adding the IP address of id software's master/ authorisation server to your autoexec.cfg or editing it in the file called quake4config.cfg

seta net_master0 "192.246.40.28:27650"


Quake4 Cracks / Hacks
Have you modified the Quake4.exe executable? Some no CD patches cause problems with multiplayer, replace the quake4.exe file with the original untouched quake4.exe from the latest patch.


Dialup ISDN and CD Key Timeout
If you have are on a dialup connection such as ISDN, played on a server less than 5 minutes ago and you have redialled your ISP wait a few minutes before trying the server again. Your IP address is tied to the CDKey for a short time, the timeout being around 5 minutes.


Punkbuster
Quake4 also has the anticheat monitor called Punkbuster, if you are playing on a Punkbuster server make sure that Punkbuster is enabled. If you did not include Punkbuster at installation time then simply copy the folder pb from the setup\data folder on your CD/DVD to Quake4's q4base directory on your harddisk

If you are being kicked by Punkbuster for PB Client Not Responding, PB INIT FAILURE or General PB Client Authentication Failure and have a router for your ADSL or Cable connection then try disabling Stateful Packet inspection (SPI) and/or enabling Gaming Mode in your router.


Other
If all else fails try another ISP if you can as some block the IP address and/or ports to stop online gaming.  


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